This Investor Looks for Products He Can’t Live Without

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Jessica Abo sits down with the president of Summit Equity Investments to learn what you can do to prepare for your next pitch. Read Entire Story

Highlights, Best Practices, and Thought-Leadership from Customer Success Summit 2017: Available Now

Customer Success Summit isn’t a one-and-done event. The carefully crafted and curated sessions presented ideas, learnings, and thought leadership that are designed to inspire customer success professionals throughout the year. That is why we make the content of those sessions available afterward, so anyone can learn and implement processes and practices to improve customer success at their organization. If you’re feeling a little nostalgic for the good-old-… Read Entire Story

Supercharge Your Marketing at Digital Summit Los Angeles #DSLA

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Coming off the supercharged sun, surf and sand themed social media extravaganza of SMMW17 in San Diego last week, I am now literally sitting on a beach. Here on the West coast of Costa Rica, with the waves crashing, birds singing their songs in the trees and the distant sounds of kids laughing as they play in the sand, it’s a great time to reflect and look forward. Before I completely check out of the digital world for the week, except for an occasional photo on Instagram of course, I wanted to share some of the things I’m looking forward to most at my next conference April 4-5: Digital Summit Los Angeles. Last month was my first Digital Summit experience in Phoenix. … Read Entire Story

4 Reasons to Convince Your Boss (or Yourself) that You Should Attend #CSSummit17 (and 1 reason you should keep to yourself)

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Customer Success Summit is the leading industry event for all customer-oriented professionals and SaaS executives looking to master the business of Customer Success. And it’s coming to San Francisco this February 27-28! Here are the top reasons to attend: For your boss… So much learning! #CSSummit17 has more content covering best practices and the tangible future of customer success than any other Customer Success event. An INCREDIBLE roster of speakers… Read Entire Story

Announcing the 2017 Customer Success Summit – A Letter from Totango CEO and Cofounder Guy Nirpaz

Dear Customer Success Champions, I’m happy to announce that the 5th Annual Customer Success Summit is coming to downtown San Francisco February 27-28, 2017, at the Marriott Marquis. Since its inception in 2013, the Customer Success Summit has been known for its high quality content and endless learning and networking opportunities. It is an event that promotes and progresses the practices and methods of customer success for individuals, teams, and companies. It is also always held early in … Read Entire Story

Insights on Business and Community from Two Intense Days in Denver

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Hey there — welcome back to the Copyblogger Weekly! I’m writing this the night before I fly back home from Denver, Colorado, where we held our live Digital Commerce Summit last week. I had the pleasure of teaching a small workshop on Wednesday and then switching gears to give a conference keynote on Thursday. Every time we hold a live event, big or small, I’m struck by the … Read Entire Story

Win a Free Pass to Affiliate Summit East 16 in New York City

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Since starting my blog at back in 2007, it’s been one of the best business decisions I’ve made. Even though I’ve been making money online since 95-96, it wasn’t until I started my own personal brand and built a following that I was able to really expand out on my own and not be reliant on just affiliate marketing revenue. However, even before starting my own blog, I was still … Read Entire Story

Building a Product with your Customers in Mind


Part of the Customer Success Summit On-Demand Series When we talk about Customer Success most of the time you think of your Customer Success team, but in many cases driving value comes long before the account management phase, it actually starts with your product. Many organizations will have a set of early adopter customers that they regularly communicate with when coming up with new features and requirements, however it’s … Read Entire Story

Zen and the Art of Customer Relationships


Part of the Customer Success Summit On-Demand Series In the world of SaaS and subscription business, companies live and die on based on their customers. This is why it’s more important than ever to make sure we are working to win our customers’ loyalty and trust on a day to day basis. As CEO and co-founder of Zendesk, Mikkel Svane knows the value that building customer relationships that drive… Read Entire Story